A platform provider will generally be a provider that uses a profile-based platform, such as an app or website, to connect participants with workers. This may include businesses that allow participants to browse worker profiles and book support workers directly online.
Some operators may not regard themselves as ‘platform providers’, even though the new requirements may apply to them. Providers should therefore consider now whether their service model falls within the new framework.
Providers should also review whether their contracts, governance arrangements, and compliance systems are ready for the change. This includes service agreements, worker arrangements, onboarding documents, record-keeping, and the internal systems needed to operate within a more formal registration framework. The Commission has stated the reform is intended to improve quality and safety, while increasing visibility and control over who is operating in the NDIS market.
Why starting early matters
Regulatory transitions often place pressure on management time, internal systems, and external advisory capacity at the same time. Providers that begin preparing early will be better placed to identify gaps, prioritise changes, and respond in an orderly way as further guidance is released.
SIL providers should also monitor related reforms, including the development of new SIL Practice Standards for 2026.
How we can help
Panetta McGrath advises clients across the disability support sector, including charities, not-for-profits, and NDIS registered providers on commercial, workplace relations, and regulatory matters.
We can assist with reviewing service agreements, governance arrangements, and the legal issues arising from the move to mandatory registration.
